They acted on my complaint only after the DTI furnished them a copy of my formal complaint and asking them to file their answer. The NTC has yet to inform me of what it did re: my complaint against Globe which I filed in their office.

Suffice to say, I got what I wanted and that is to be charged according to what I believed as the correct internet charging rate of just 20 pesos per hour. They’re charging me just 80 pesos for the 4 hours of internet.

What really irks me though is that Globe still had to receive a directive from the DTI to answer my letter-complaint for it look into reported incident last November 2009 and realize that no one from the company actually made any investigation regarding my complaints way back Nov. 2009.

It took me a while to actually file my complaint with the DTI and NTC, just this February 10 but the DTI swiftly acted on it and required Globe to file an answer. And I suppose that was the only time Globe looked into the matter.

I experienced the same concern with my bill. I am a victim of misinformation as well. Any update on on your complaints?

Thanks

I experienced the same concern in using a postpaid sim. I also filed a complaint to NTC. Anu result ng complaint mo?

Thanks

I’ve been using my sim a month or two, then na disconnect ung line ko for about two months kase nde ko sya binayaran.

After ko ma fixed ung credit ko or balances for the previous month nag request ako na i connect yung line ko, a day after na connected na sya almost 3 days na lang para ma consume ko ung 800 and cut-off date ko na so i think to use the sim with my new Globe tattoo kit , as per advise naman ng agent na binilihan ko pwede ko magamit as postpaid, tinanong ko pa sa kanya ” pwede ko ba gamitin ung postpaid sim ko? and he told me “yes mam” . Wala man lang sya sinabi na may per KB charging…

Ginamit namin yung sim ko sa laptop for about an hour or two, youtube, farmville, tpc at friedster ung na browse namin after a while nainis narin kami ipagpatuloy kase sobrang bagal ng connection.
Then nung morning ginamit ulet ung sim ko , i think wala pang isang oras, kase that was the time na nag prepare na ako para pumasok sa office.

After lunch. may tumawag sakin collection agent nag inform na exceed ko na yung credit limit ko which is 38,000.00.
On my surprise , nagalet ako sa agent kase hindi sila marunong mag inform sa customer about KB charging.

Tumawag ako sa customer service , i think almost 10 times na consistently asking the status ng complain ko but until now isasagot lang sakin is on investigation.

Actually tinawagan na ako ng credit investigation group at nakipag negotiate ako regarding sa billing they promised to bill me Php 3,700.00 more or less but until now , every time na dumarating sakin ung billing ko andun parin ung 38K plus VAT..

Kung alam ko lang at na inform ako about kb charging hindi ko sana ginamit ung sim ko sa globe tattoo.
Sana yung mga customer rep hindi sila nagbibigay ng promises at assurance na hindi naman nila ginagawan ng solusyon.

Hindi naman ako sobrang tanga para gamitin ung sim ko for about two or three hours para lang ma bill ako ng 38K if alam ko ung kb charging.

Nag effort pa naman ako na bayaran ung overdue balances ko, then ganun lang pala yung mangyayari.
Two months hindi nagamit yung line ko pero na ca-charge ako every months , it’s fine with me kase nasa contract naman yun pero if hindi ka naman na inform about sa charging ng globe tattoo hindi naman yata makatarungan yun.

Please send me an email , if may naging successful na sa complain nyo, para malaman ko if worth it pa ba na ipag patuloy ko or permanently i disconnect ko na lang yung line ko.

Thanks for this blog…

My email: nairnej_44@yahoo.com

Friday night using a borrowed globe tattoo kit, inserted my sim and plugged it into a laptop. The tattoo program appeared and displayed two options, one for prepaid and one for postpaid. I clicked postpaid and was already connected. Connection was relatively fast, no errors. I browsed through my Facebook account, played a few games and chatted for about and hour.

Saturday morning I again used my post paid sim for an hour or so, used facebook, played farmville and cafeworld and chatted.

Late in the evening I again used the tattoo service. Cumulatively I had about 4 hours worth of internet usage.

Come Sunday morning, the BIG SURPRISE. I got a message from 290 that my unbilled charges already amounted to P10,000 plus. Puzzled I called up 211. I couldnt get hold of any customer rep as the voice prompt said all of them were engaged. Tried it for 30 minutes to no avail.

Thereafter, i inquired about my balance thru 2312 and the text reply informed me that my unbilled charges was up to P14,950, almost all of it was charged to mobile browsing.

I went to the globe center to complain. ANOTHER BIG MISTAKE. The first question after telling them of my unusually large unbilled charges, “Anong unit nyo sir?” I showed her my jurassic motorola phone which came with my lowly P500.00 plan. Then came the barrage of lecture about per kb charging as my default chraging, came a disclaimer particularly for iphones about per kb charging, she took my phone, punched a few keys, sent a text message and said that i was already registered to a time based internet usage.

I asked her, “Di ba Miss ang ginamit ko yung globe tattoo nyo, di ba nakalagay ads nyo P20.00 per hour lang?” She repeated that i was only registered for the time based charge that day and i was still using per kb prior to that. I then asked, “Bakit ngayon lang kayo magbibigay ng disclaimer? When i signed contract with you di ninyo sinabing ganyan ang charging. Add to that, your globe tattoo program did not show that i was being charged per kb? Do you think i would have used my post paid sim kung per kb? Would you yourself use facebook on your laptop and play games if you knew you are going to be charged per kb?

A moment of silence and she told me she will forward my complaint to the billing department for investigation. After a few more minutes of me ranting about the company’s misleading ads and the violation of my right as a consumer to make enlightened choices, I left.

Less than hour after, I gor a call, landline number. Thinking that it was theit billing dept., i answered. Nampucha Collection department na. Naniningil kahit kalahati kasi exceed na ako limit. Quoting myself in verbatim, “TARANTADO! KAKA COMPLAIN KO PA LANG MANININGIL NA KAYO! I kept saying more explitives, na carried away yun pala naibaba na niya telepono.

I tried calling 211 last night to follow up my complaint, still their customer reps were all engaged as of the moment. Early this morning around 5:00 i called 211, still all of them were engaged.

BIG MISTAKE OF GLOBE. I’M TAKING THEM DOWN!!!

Current Status: Drafting my letter-complaints to the DTI, NTC, DOTC and to Senate President Enrile.

My lola once told me that if you commit the same mistake more than 3 times, you’re probably stupid. Well probably Globe doesn’t really care. They’ve grown so big they don’t give a damn.

Globe, what’s going on? Been a subscriber for almost 10 years now, but in the last few weeks, been totally effin up! Even friends in Facebook have been biyatching about it so Im pretty sure it’s not only our area. Wonder if it has anything to do with Ondoy.